I came in to around March looking to trade and met Mr. Lawrence. He has been an absolutely wonderful salesperson in helping me and my husband get me a more reliable vehicle.I needed a low mileage vehicle to travel to work each week. Mr. Lawrence kept me in mind when new vehicles came on the lot. Finally, right before Christmas, the vehicle for me came on the lot! Mr. Lawrence got my paperwork started before I got there via over the phone so I did not have to wait long once I arrived. The financing process was easy and ...
I had a great experience getting my new car. LP handled everything in a fast, efficient, and friendly manner. Thanks for hooking me up and marking everything so easy.
I needed an unusual sized battery and found what I needed at Reinhardt. I ordered it online. Good price, free shipping, quick service, and the battery was very well packed. I am very pleased.
Grant was monumental in me purchasing my first new car and he was awesome! I would recommend anybody to Grant and to Reinhardt Toyota. I was nervous but the professionalism of the whole staff helped put me at ease. Thanks Reinhardt!!
While I was waiting to get my car service, a lady came in with a dog and pulled up a chair for her and one for her dog. Upon leaving she did not clean the chair. I will always clean the chair before I sit down in this establishment. #NASTY
I ordered a car battery but UPS lost the shipment. I worked with Kate to rectify the issue. New battery arrived two days later and Kate worked with UPS to get a refund for the lost battery. This could have been a big hassle but Kate did all the work and provided amazingly quick, super friendly, no hassle customer service. She kept me in the loop until I was refunded and made sure everything was squared away. Thank you, Kate! Will not hesitate to order from Reinhardt again. Houston, TX
I AM 61 YEARS OLD AND I HAVE BOUGHT ALOT OF CARS IN MY LIFE AND SOMETIMES WITH NOT SO PERFECT CREDIT SCORES, THESE PEOPLE TREATED ME LIKE I WAS A MILLIONAIRE.THEY GOT ME A PROVED FOR THE CAR THAT MY WIFE WANTED NO SOME WORE OUT PIECE OF CRAP.I KNOW MY FAMILY WILL NEVER BUY ANYWHERE ELSE BUT HERE FROM NOW ON,THANKS TO ANGUS,SEDRICK AND THE LADY THAT SHOWED MY WIFE THE INS AND OUTS OF THE CAR,SHE'S SMILING WITH JOY AND YOU KNOW WHAT THEY SAY IF MOMA AINT HAPPY NOBODY'S HAPPY,...
Great staff, very helpful, and they worked with me to put me in a new car of my choice. No pressure with the whole car buying experience.
The sales representative was attentive and willing to answer all of my many questions. If he didn't know the answer, he took time to find the answer. After reviewing the many options available, I am very happy with my choice.
I've never had a bad experience with this dealership. A big plus has been being able to drive in for 5,000 mile service check-ups without having an appointment and being able to wait in a first class customer lounge until the service was completed. If anything out of the ordinary has to be done, I'm always consulted prior to any action being taken. Another big plus has been having free tire rotation because I purchased my tires through the dealership. The courtesy shuttle around town has been a welcome offering when I've wanted to complete an errand while ...
We have purchased many vehicles in over 40 years of driving; however this truly had to be one of the best experiences! I know car sales associates aren't normally rated high in life. It's quite obvious Reinhardt Toyota is working hard to change that perception! I was trying to purchase a vehicle and they were trying to sell me one. They listened to me and talked with me...not at me. I had the privilege of working with Rashaad. He was EXTREMELY patient. It took me two very long days looking at many, many vehicles to decide on the ...
I was in and out quickly thank U team ran heart for such a pleasurable visit thank you for the cookiesI enjoyed talking to Sandy
I have loved Toyota so far and I still like this, so finding good things will continue. I will consider purchasing the next vehicle as Toyota.
Very knowledgeable and helpful staff! Technician was very helpful in pointing out multiple issues that now have been repaired or replaced and has brought a new life back into my vehicle. Service advisor was honest and helpful in getting a course of action for repairs that worked with my budget and time frame.
Exceptional customer service start to finish! Door greeter to the finance finish line! Best car deal ever! Reinhardt surpassed all of my expectaions and more!
This was the 3rd dealership visited. This was the best customer service encountered and best deal found. Staff very friendly and motivated to make a deal.
Thanks for the service I receive at Reinhardt. The staff is wonderful. It excellent hospitality that makes me very comfortable as I wait for service on my automobile (the cookies are delicious). The men who greet me as soon as I drive up are very kind. The service representatives always help me get all of my needs on record and they are extremely kind while doing it. The sales person who sold the car to me always stops by to greet me when I am there for service. Thanks again.
My contact person, Jeni Little assigned me a salesperson that listened to me, provided me with good info on different models and was patient til I made my decision. Their finance department took the sour taste out of my mouth from previous experiences at other dealerships. Love this dealership. I am out of state but will return there in the future
I came in the first day doing research for my next car. Eugene Jones was very thorough. Took me through the entire car and answered every question. The next day I came back to buy and Robert was willing to work with me every way possible to help me get my Highlander. Everyone was very professional. Would highly recommend this dealership
Best car buying experience ever. Salesman friendly and knowledgable. Will return to Reinhardt for next vehicle. Got a good price on the car nI purchased without a lot of hagling
They are very helpfull and friendly. Some people claim that they over charge, I believe they are reasonable priced. They always fix the problem quickly and on the first go around.
Shannon Speaks of the Reinhardt Toyota Service Department was very helpful in rectifying a problem that we encountered after a routine service in the last month. Over the past ten years that we have worked with Mr. Speaks, he has always been professional and helpful in meeting our service needs
They complete the service correctly the FIRST TIME but they OVERCHARGE. A job where the part is maybe $50.00 they will charge you $200.00 to fix it. I rarely get a service done where the cost is not $500.00. The unfortunate thing, however, is that it is very hard to find businesses that can actually repair TOyota vehicles without having to do it over and over and over again. Some examples: replace light bulb in cargo area was like $90.00; for them to lift up a stuck seat it was $45.00; for them to replace windshield wiper blade it is like $30.00. They overcharge for most ...
What a pleasant change in the air at Reinhardt toyota! I have vistied in the past and had to wait a long time and just didn't feel the service in their customer service. I brought in my new 4Runner recently and OMG what a difference now. The employees are all so friendly and knowledegable. It was actually fun just to be there. Free wifi so I could surf while I waited - not long - what a pleasant surprise. Can't wait for my next visit, they really made me feel like family there. 🙂
It was a special treat to work with Reinhardt Motors in Montgomery, AL. And, in particular with the salesman, Joe Knight. We had had the worst experience of our lives with Jack Ingram Motors before going to Reinhardt. The reason we had to go to another dealership was because Jack Ingram sold my 86 year old Mother a lemon. I had worked on the phone with the salesman and manager who both said the car they were selling her was in excellent condition. The day after buying it, the car literally stalled out on the highway. After a couple of times ...
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